Queen City Arborists, LLC – Privacy & Customer Information Policy

At Queen City Arborists, LLC (“QCA”), protecting our clients’ personal information is extremely important to us. We are committed to maintaining the privacy, security, and confidentiality of all client data collected during the course of providing our services.

Information We Collect
In order to communicate with clients and provide accurate estimates and services, QCA may collect limited personal information including, but not limited to:

  • Name

  • Address or service location

  • Phone number

  • Email address

  • Project details or property information relevant to requested services

This information is collected only when voluntarily provided by the client through phone calls, emails, website forms, estimates, invoices, or service agreements.

How Your Information Is Used
Client information is used strictly for legitimate business purposes, including:

  • Communicating with clients regarding estimates, scheduling, and services

  • Preparing proposals, contracts, and invoices

  • Providing updates related to ongoing or completed work

  • Maintaining internal business records

  • Responding to client inquiries or service requests

Your information allows QCA to provide reliable, professional service and maintain clear communication throughout your project.

No Sale or Distribution of Client Information
Queen City Arborists, LLC does not sell, rent, trade, or distribute client information to third parties for marketing or commercial purposes.

Client information is stored strictly for QCA’s internal use and communication with our customers.

We do not share personal information with outside parties except in the following limited circumstances:

  • When required by law or legal process

  • When necessary to complete payment processing through a secure payment provider

  • When required to coordinate services directly requested by the client (for example, utility locates or subcontractors assisting with a project)

Any third parties involved are expected to maintain appropriate confidentiality standards.

Data Storage & Security
QCA takes reasonable precautions to protect client information from unauthorized access, misuse, or disclosure. Client information is stored in secure business systems used solely for internal operations.

Only authorized personnel within Queen City Arborists, LLC have access to client information necessary to perform business operations.

Client Control of Information
Clients may request to review, update, or remove their stored contact information from QCA’s records at any time, provided such removal does not conflict with record-keeping requirements for completed transactions.

Policy Updates
Queen City Arborists, LLC reserves the right to update or modify this Privacy & Customer Information Policy as necessary to reflect changes in business practices or legal requirements. Updated versions will be made available upon request or posted on official QCA platforms.

Contact
If you have any questions regarding this policy or how your information is handled, please contact:

Queen City Arborists, LLC
QUEENCITYARBORISTS@GMAIL.COM - (513) 239-7155

SMS Privacy Policy – Queen City Arborists, LLC (QCA)

Queen City Arborists, LLC (“QCA,” “we,” “us,” or “our”) respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect your information when you opt in to receive text messages from us.

Information We Collect

When you opt in to receive SMS communications from QCA, we may collect:

  • Your mobile phone number

  • Your name (if provided)

  • Message interaction data (such as delivery, opens, clicks, and responses)

  • Service address or project details you provide

How We Use Your Information

We use your information solely to:

  • Send appointment reminders and service updates

  • Provide estimates, scheduling, and job communications

  • Deliver promotional offers or seasonal service notices

  • Respond to customer inquiries

We do not sell, rent, or share your mobile number with third parties for their marketing purposes.

Consent to Receive SMS

By providing your phone number and opting in, you consent to receive text messages from QCA. Message frequency varies based on your interactions and services requested. Message and data rates may apply.

Opt-Out Instructions

You can opt out of SMS messages at any time by replying:

STOP — to cancel
HELP — for assistance

After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

Data Sharing & Service Providers

We may use third-party service providers (such as SMS platforms and CRM systems) to deliver messages and manage communications. These providers may process your information solely on our behalf and are required to protect it.

Data Security

We implement reasonable administrative and technical safeguards to protect your information. However, no electronic transmission or storage system is completely secure.

Your Privacy Rights

You may request to review, update, or delete your SMS contact information by contacting us at:

Queen City Arborists, LLC
Email: queencityarborists@gmail.com
Phone: 513-239-7155
Website: https://queencityarborists.com

Changes to This Policy

We may update this SMS Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us
If you have questions about this SMS Privacy Policy or our messaging practices, contact us at the information above.

Queen City Arborists TIKTOK Privacy Policy


Queen City Arborists, LLC (“QCA,” “we,” “our,” “us”) values your privacy and is committed to protecting the information you provide when interacting with our TikTok account. By using or interacting with our TikTok page, you agree to the terms of this Privacy Policy.

1. Information We Collect
 We may collect information that you voluntarily provide or that is automatically made available through TikTok, including:

  • TikTok username, profile information, and any content you post or share on our page.

  • Messages, comments, or inquiries sent to us, including any personal or contact information you provide.

  • Any information submitted through TikTok forms, surveys, or promotional requests.

We do not actively collect information from third parties without your consent.

2. Use of Information
 We may use the information we collect for the following purposes:

  • To respond to questions, requests, and service inquiries.

  • To provide updates, promotional content, or educational information related to our arborist services.

  • To improve our services, TikTok content, and user engagement strategies.

  • For internal business purposes, including data analysis, auditing, and enforcement of our rights.

3. Sharing and Disclosure
 QCA will never sell your information. We may share personal information with third-party service providers strictly to operate our business, deliver requested services, or comply with legal obligations. We may also disclose information when required by law or to protect our rights, property, or safety, including enforcing our terms of service or defending against legal claims.

4. Data Security
 We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no online or electronic transmission or storage system is completely secure. QCA is not liable for unauthorized access, disclosure, or misuse of information beyond our reasonable control.

5. Limitation of Liability
 By interacting with our TikTok page, you acknowledge that QCA is not responsible for:

  • Any third-party content or links encountered through TikTok.

  • Unauthorized access to TikTok or your account by third parties.

  • Any damages or losses arising from your reliance on content posted on TikTok.

6. Children’s Privacy
 Our TikTok page is not directed to children under the age of 18. QCA does not knowingly collect information from children under 18. If we discover that such information has been collected, it will be deleted immediately.

7. Your Rights and Choices
 You may choose not to provide personal information or to delete information you have provided. To request deletion or to inquire about the information we have collected, contact us directly through TikTok messaging or via the contact information below.

8. Changes to This Policy
 QCA reserves the right to modify this Privacy Policy at any time. Any changes will be posted on our TikTok page and will take effect immediately. Your continued interaction with our TikTok account constitutes acceptance of any updated policy.

9. Contact Us
 For questions or concerns regarding this Privacy Policy or your information, contact:
Queen City Arborists, LLC
 Email: queencityarborists@gmail.com
Phone: (513) 239-7155

SMS Terms & Conditions – Queen City Arborists, LLC (QCA)

Effective Date: 01/01/2026

By opting in to receive SMS (text) messages from Queen City Arborists, LLC (“QCA,” “we,” “us,” or “our”), you agree to the following Terms & Conditions.

Program Description

Subscribers may receive SMS messages from QCA related to:

  • Appointment reminders and scheduling updates

  • Estimates and service communications

  • Project status notifications

  • Seasonal service alerts and promotions

  • Customer support responses

Message frequency varies based on customer interaction and services requested.

Opt-In Consent

By providing your mobile phone number and affirmatively opting in (via web form, written agreement, or other consent method), you authorize QCA to send SMS messages to the number provided.

Consent is not a condition of purchase.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan. QCA is not responsible for any charges incurred from your wireless provider.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP — to cancel SMS messages
HELP — for assistance

After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from QCA unless you opt in again.

Supported Carriers

SMS services are supported by most major U.S. carriers. Delivery is not guaranteed and may be affected by carrier or network limitations. QCA is not liable for delayed or undelivered messages.

Privacy

Your information will be handled in accordance with our SMS Privacy Policy, available at:
https://queencityarborists.com/privacy-policies

We do not sell or share your mobile number with third parties for their marketing purposes.

Changes to Terms

QCA may update these SMS Terms & Conditions at any time. Updated versions will be posted on our website with a revised effective date. Continued participation in the SMS program constitutes acceptance of any changes.

Contact Information

Queen City Arborists, LLC
Email: queencityarborists@gmail.com
Phone: 513-239-7155
Website: https://queencityarborists.com

For SMS support, reply HELP or contact us using the information above.